Last Updated: October 15, 2026
This Distance Sales Agreement applies to reservations made at Pera Anka Hotel through remote communication channels, including telephone, email, WhatsApp, or website contact forms. The agreement is considered legally concluded once your reservation has been confirmed in writing by Pera Anka Hotel via email, SMS, or WhatsApp.
Article 1 – Parties
1.1. Service Provider
- Legal Company Name: Pera Anka Turizm Otelcilik İnşaat Sanayi ve Ticaret Limited Şirketi
- Trading Name: Pera Anka Hotel
- Address: Büyükesat Mah. Kaptan Paşa Sk. No: 17/B, Çankaya, Ankara, Türkiye
- Phone: +90 312 446 73 72 – +90 532 056 54 06
- Email: info@peraankahotel.com
- Tax Office / Tax Identification Number: [TAX OFFICE] / [TAX NUMBER]
- MERSIS Registration Number: 0728089580800001
1.2. Guest
The Guest is the individual who makes the reservation and provides their first name, last name, and contact information during the booking process. These details are included in the reservation confirmation.
Article 2 – Subject of the Agreement
The purpose of this agreement is to establish the rights and obligations of the parties regarding the accommodation services provided by Pera Anka Hotel to the Guest, for the dates, room type, and number of guests specified in the reservation confirmation, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
Article 3 – Main Characteristics of the Service and Pricing
- Check-in and check-out dates, room type, number of guests, meal plan (e.g., bed and breakfast), and the total accommodation price are specified in the reservation confirmation.
- All quoted prices include Value Added Tax (VAT) and accommodation tax. Additional services not included in the confirmed price, such as minibar consumption, room service, or other optional services, are charged separately.
- The price stated in the reservation confirmation is valid for the confirmed accommodation dates and cannot subsequently be increased to the detriment of the Guest.
Article 4 – Payment Terms
- No advance payment is required at the time of reservation. The accommodation fee is paid directly at the hotel reception.
- Payments may be made in cash, by credit card, or by debit card.
- The hotel reception will inform the Guest whether payment is required at check-in or check-out.
- For public holidays, special occasions, and group reservations, an advance payment or deposit may be required. In such cases, the deposit amount and applicable refund conditions will be clearly stated in the reservation confirmation.
Article 5 – Check-in and Check-out
- Check-in Time: [2:00 PM] – Check-out Time: [12:00 PM (Noon)].
- In accordance with Turkish Identity Notification Law No. 1774, all guests staying at the hotel are required to present valid identification documents, such as a national identity card, passport, or driver’s license, during check-in. Accommodation services cannot be provided if the required identification documents are not presented.
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
Article 6 – Right of Withdrawal and Cancellation Policy
In accordance with Article 15(1)(g) of the Turkish Regulation on Distance Contracts, the statutory right of withdrawal does not apply to accommodation service agreements where the service is to be provided on a specific date or within a specified period.
Reservation cancellations and modifications are subject to Pera Anka Hotel’s Cancellation and Refund Policy.
Article 7 – Rights and Obligations of the Parties
7.1. Obligations of the Service Provider
- To make the room specified in the confirmed reservation available to the Guest on the agreed accommodation dates.
- If the confirmed room cannot be provided, to offer the Guest a room of the same or a higher category, or equivalent accommodation at another property. If the Guest does not accept the proposed alternative, any payment already received shall be refunded in full.
7.2. Obligations of the Guest
- To provide accurate and complete information during the reservation process.
- To comply with the hotel’s rules and regulations and compensate for any damage caused to the property.
- To pay the agreed accommodation fee and any additional charges incurred for optional services.
Article 8 – Personal Data Protection
The Guest’s personal data is processed in accordance with the purposes, legal grounds, and conditions described in Pera Anka Hotel’s Privacy Notice Under the Turkish Personal Data Protection Law (KVKK).
Article 9 – Complaints and Dispute Resolution
Guests may submit complaints, concerns, or requests directly to the hotel reception or by email at info@peraankahotel.com.
In the event of disputes arising from this agreement, Consumer Arbitration Committees located in the Guest’s place of residence or the place where the transaction was carried out shall have jurisdiction for disputes falling within the monetary limits announced annually by the Turkish Ministry of Trade.
Disputes exceeding these monetary limits shall fall under the jurisdiction of the competent Consumer Courts, subject to applicable Turkish legislation.
Article 10 – Entry into Force
By submitting a reservation request, the Guest declares that they have read, understood, and accepted all the terms and conditions of this Distance Sales Agreement.
This agreement enters into force once the reservation has been confirmed in writing by Pera Anka Hotel.