Last Updated: October 15, 2026
1. Data Controller
Pursuant to the Turkish Personal Data Protection Law No. 6698 (“KVKK”), your personal data is processed by Pera Anka Turizm Otelcilik İnşaat Sanayi ve Ticaret Limited Şirketi (“Pera Anka Hotel” or the “Hotel”), acting as the data controller, within the scope and for the purposes described below.
- Address: Büyükesat Mah. Kaptan Paşa Sk. No: 17/B, Çankaya, Ankara, Türkiye
- Phone: +90 312 446 73 72 – +90 532 056 54 06
- Email: info@peraankahotel.com
- MERSIS Registration Number: 0728089580800001
2. Personal Data Processed
2.1. Hotel Guests
- Identity Information: First name, last name, Turkish Republic identification number or passport number, date and place of birth, nationality, parents’ names, and gender.
- Contact Information: Phone number, email address, and residential address.
- Customer Transaction Information: Reservation details, check-in and check-out dates, room information, requests and complaints, and billing information.
- Financial Information: Payment details, invoices, and banking transaction records.
- Physical Premises Security: CCTV recordings in common areas and entry and exit records.
- Vehicle Information: Vehicle license plate numbers when hotel parking facilities are used.
2.2. Website Visitors and Contact Inquiries
- Identity and Contact Information: First name, last name, phone number, and email address provided through contact or reservation forms, telephone, email, or WhatsApp.
- Transaction Security: IP address, browser information, and date and time of website visits.
- Marketing Information: Cookie data and promotional communication preferences, only where you have provided your consent.
2.3. Hotel Visitors
- Physical Premises Security: CCTV footage recorded at hotel entrances and in common areas.
No CCTV recordings are made in private areas, including hotel rooms and restrooms.
3. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Receiving, evaluating, and processing reservation requests.
- Providing accommodation services and managing check-in and check-out procedures.
- Reporting hotel guests’ identity information to law enforcement authorities through the Identity Notification System (KBS), in accordance with Identity Notification Law No. 1774.
- Issuing invoices and carrying out accounting and financial operations.
- Managing guest requests, feedback, and complaints.
- Ensuring the safety and security of the hotel premises, guests, and employees.
- Responding to information requests from authorized public institutions and authorities.
- Establishing evidence and managing legal proceedings in the event of disputes.
- Ensuring the secure and proper operation of the hotel’s website.
- Sending promotional offers, announcements, and marketing communications where you have provided consent.
4. Methods and Legal Grounds for Collecting Personal Data
Your personal data is collected through the hotel reception, telephone, email, WhatsApp, website forms, online booking platforms (travel agencies), and CCTV systems, using fully or partially automated methods or non-automated methods.
Your personal data is processed based on the following legal grounds specified in Article 5(2) of the Turkish Personal Data Protection Law (KVKK):
- (a) Explicitly stipulated by law: Identity Notification Law No. 1774, Tax Procedure Law No. 213, Turkish Commercial Code No. 6102, Tourism Encouragement Law No. 2634, and other applicable legislation.
- (c) Establishment or performance of a contract: Processing necessary to manage reservations and provide accommodation services.
- (ç) Compliance with legal obligations: Identity reporting, invoicing, and providing information to authorized public institutions.
- (e) Establishment, exercise, or protection of a legal right: Retaining and using information as evidence in potential legal disputes.
- (f) Legitimate interests: Ensuring the security of the hotel premises and guests, and improving service quality.
Personal data processed for promotional and marketing communications, as well as non-essential cookies, is processed only on the basis of your explicit consent. You may withdraw your consent at any time.
5. Transfer of Personal Data
Your personal data may be transferred to the following parties, strictly for the purposes outlined above and in accordance with Articles 8 and 9 of the Turkish Personal Data Protection Law (KVKK):
- General Directorate of Security and Gendarmerie General Command: For mandatory identity reporting through the Identity Notification System (KBS).
- Authorized Public Institutions and Authorities: Including the Ministry of Culture and Tourism, Turkish Revenue Administration, judicial authorities, and other authorized institutions requesting information in accordance with applicable legislation.
- Business Partners and Service Providers: Including certified public accountants, legal advisors, information technology and web hosting providers, and hotel management software providers.
- Banks and Payment Service Providers: For processing payments and completing financial transactions.
Where the transfer of personal data abroad is necessary, such as when using software or analytics services with servers located outside Türkiye, such transfers are carried out in accordance with the procedures and requirements specified in Article 9 of the KVKK.
6. Data Retention Period
Your personal data is retained for the periods prescribed by applicable legislation. Where no specific retention period is established by law, personal data is stored only for as long as necessary to fulfill the purposes for which it was collected and processed.
Once the applicable retention periods have expired, your personal data will be deleted, destroyed, or anonymized in accordance with relevant legal requirements.
CCTV recordings are retained for a maximum of [30] days, unless a longer retention period is necessary for the investigation of an incident.
7. Your Rights Under the KVKK
Pursuant to Article 11 of the Turkish Personal Data Protection Law (KVKK), you have the following rights by submitting a request to the data controller:
- To learn whether your personal data is being processed.
- To request information regarding the processing of your personal data.
- To learn the purposes of processing your personal data and whether it is being used in accordance with those purposes.
- To obtain information about third parties, whether located in Türkiye or abroad, to whom your personal data has been transferred.
- To request the correction of incomplete or inaccurate personal data.
- To request the deletion or destruction of your personal data under the conditions set out in Article 7 of the KVKK.
- To request that corrections, deletions, or destruction of your personal data be communicated to third parties to whom the data has been transferred.
- To object to decisions that produce unfavorable consequences for you and are based solely on the analysis of your personal data through automated systems.
- To request compensation for damages resulting from the unlawful processing of your personal data.
8. How to Submit a Request
To exercise your rights under the KVKK, you may complete the KVKK Data Subject Application Form available on our website and submit your request using one of the following methods:
- In Person or Through a Notary Public: Submit your application with a handwritten signature to Büyükesat Mah. Kaptan Paşa Sk. No: 17/B, Çankaya, Ankara, Türkiye.
- By Email: Submit your application using a secure electronic signature or mobile signature, or from an email address previously provided to us and registered in our system, to info@peraankahotel.com.
Your requests will be evaluated and processed free of charge within a maximum of 30 days, depending on the nature of the request.
If processing your request requires additional costs, a fee may be charged in accordance with the tariff established by the Turkish Personal Data Protection Board.